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Information for passengers traveling during Covid-19 pandemic

1. Introduction

The present Rules are developed influenced by the fact-based scientific studies on coronavirus (COVID-19) infection (hereinafter – “COVID-19”) currently being undertaken with the aim of protecting health of employees and passengers of international airports of the Republic of Azerbaijan, the practices and recommendations of the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), the Airports Council International (ACI), the European Aviation Safety Agency (EASA) and the World Health Organization (WHO), including the practice of foreign international airports and airlines.

2. Airport Procedures (Departure Procedure)

Passengers and all air carriers operating flights from Azerbaijan must be informed in advance of the following:

  • Passengers who have been tested for COVID-19 (PCR test) within 48 hours prior to departure and have negative test results are allowed to fly by providing a valid certificate. The costs of such tests are borne by the passengers themselves.
  • Passengers are recommended to arrive at the air-terminal complex at least 4 hours before departure.

Entrance to the air terminal complex and passenger terminal is permitted only to the following persons: 

  • employees of the airport and structures operating on the territory of the airport; 
  • passengers (persons with disabilities and minors are accompanied by special employees).
  • At the entrance to the air terminal complex, passport, tickets for a certain flight and a certified proof of negative COVID-19 test (PCR test) results issued 48 hours before departure are checked. 
  • Only the passengers wearing medical face masks are permitted to the air terminal complex. Passengers who do not have medical masks will be provided with masks free of charge at the entrance and will be informed of their responsibility to wear the mask throughout the entire period of their stay on the territory of the air terminal complex. 
  • Temperature checks are conducted at the entrance to the air terminal complex using appropriate equipment (thermal camera system). 
  • Persons with temperatures higher than 37.5°C are not allowed in the air terminal complex and are sent to the medical centre at the airport entrance. In the event of suspected coronavirus symptoms, these persons are sent for further examination to the appropriate medical facility using a special vehicle. Information about such cases is communicated to the representative of the airline on the flight of which the passenger was scheduled to depart. 
  • Hand luggage is not permitted on all flights of airlines. Only personal items defined in airlines' rules are allowed (laptop, briefcase, handbag, etc.).

3. Boarding of passengers 

  • In order to ensure distance, passengers are boarded by small groups in the zonal order according to the instructions of the boarding officer. 

Passengers are boarded starting from the last rows of aircraft cabin and moving forward. Boarding is carried out in the manner which creates an opportunity to maintain distance between passengers, stow personal belongings in the aircraft cabin and accommodate passengers in their seats. 

4. Arrival procedure

Passengers and all air carriers operating flights from Azerbaijan must be informed in advance of the following:

  • All air carriers operating flights to the Republic of Azerbaijan accept passengers that undergo a COVID-19 test (PCR Test) within 48 hours before departure and have negative results based on a certificate.
  • When disembarking, passengers are required to maintain the distance. Cabin crew controls the order of disembarkation in such a way as to avoid crowding on exit.
  • Upon entering the terminal building, passengers disinfect their hands. Medical face masks are provided free of charge to passengers who do not have them.
  • At the Passport Control in Heydar Aliyev International Airport passengers must provide a certificate with a negative test result for COVID-19 (PCR test).
  • At the Passport Control in Heydar Aliyev International Airport, you must submit signed "Declaration of Self-Isolation", according to which you must be in self-isolation for 14 days. This declaration is provided on board of airline's aircraft flying to Azerbaijan. If for some reasons this declaration was not provided to you during the flight, you can receive this declaration at the ASAN VIZA desks located before Passport Control upon arrival.

5. We take care of you, your health and your personal hygiene.

There are four key things we would like you to do as you travel through the airport to protect yourselves and your fellow passengers. These are also displayed throughout our terminals.

  1. Wear a face covering while being inside of Airport Terminals
  2. Maintain social distancing.
  3. Wash your hands with soap regularly.
  4. Keep your hands clean on the go by using hand sanitiser.
  • Everyone must wash or disinfect hands after using toilet, sneezing and coughing, contacting documents, smoking, etc.
  • If soap or water is not available, use ethanol (alcohol) disinfectants
  • For the convenience of passengers and staff, hand sanitizers are available at all stages of the checkpoint.

Disinfectants are provided in the following places: 

  • at all aviation security checkpoints; 
  • at check-in and self-check-in counters; 
  • at the Passport Control; 
  • in the boarding area;
  • in the transfer area; 
  • in the area where ASAN VISA devices are located (if operating); 
  • in the baggage claim area.

All our staff working at the airport will be wearing a face mask in passenger areas of the terminals and all passengers will be required to wear a face covering too.

There are also additional cleaning measures in place to help you feel reassured. These include dedicated staff to  clean common use surfaces, touchscreens, handrails etc. We have also installed special ‘PPE bins’ in the terminals which are clearly marked for the disposal of face coverings and gloves only.

Inside the escalators there are devices for processing rubber moving rubber handrails with ultraviolet light (UV-C).

All baggage of arriving and departing passengers is UV-С treated

You will hear in-terminal announcements and see plenty of signage and digital reminders to about keeping to social distancing rules and to wash or sanitiser your hands regularly throughout your journey.

You will also notice that seating arrangements have been changed to ensure social distancing measures can be observed. Families and groups travelling together will, however, be able to sit together.

https://youtu.be/Rbb_I0NsW7U