Guide for passengers with invisible disabilities (Arrivals)
Heydar Aliyev International Airport provides supportive procedures for arriving passengers with invisible (hidden) disabilities, including cognitive, neurological, mental health, and autism-spectrum conditions. These disabilities may not be immediately visible, but passengers may require additional understanding or assistance during arrival formalities.
Identification and lanyards (arrivals)
Passengers with invisible disabilities may request a special identification lanyard upon arrival. The lanyard helps airport and state service staff discreetly recognize passengers who may require additional support during arrival procedures.
Where to obtain a lanyard (arrivals only)
Terminal 1 – International Arrivals
- Lanyards are available at the ASAN Visa Counters located on the second level, before immigration control
Passengers are advised to request the lanyard before proceeding to immigration, as this allows staff to provide appropriate support throughout the arrival process.
Eligibility and verification
- Lanyards are issued after verification of an identification document
- Identification may be issued by local or foreign legal authorities
- Verification is conducted by authorized service staff
The lanyard is a voluntary support tool and does not replace travel documents or entry requirements.
Support during arrival procedures
Passengers wearing the lanyard may receive:
- Clear and calm explanations at each stage
- Additional time during procedures
- Discreet assistance, where operationally possible, during:
- Visa procedures
- Immigration control
- Baggage claim navigation
- Customs clearance
All involved services are trained to provide assistance with patience, respect, and discretion.
Important information
- Assistance is provided subject to operational conditions.
- Passengers are encouraged to allow sufficient time for arrival formalities.
- Travelling with a companion is recommended if additional support is required.