Passengers with reduced mobility (PRM)

Heydar Aliyev International Airport provides infrastructure and in-terminal assistance for Passengers with Reduced Mobility (PRM) in cooperation with airlines and ground handling service providers.

Advance notification (Required)

Passengers requiring PRM assistance are strongly advised to inform their airline in advance, ideally at the time of ticket purchase or booking, or no later than 48 hours before the scheduled departure.

Advance notification allows the airline to coordinate assistance with the airport and ground handling teams.

Passengers may be requested by the airline to provide information regarding their mobility condition by email or through the airline’s booking channels.

Important: If PRM assistance is not requested in advance, the service may not be available due to operational limitations.

PRM assistance at the airport

PRM assistance is provided inside the terminal building only.

• Upon arrival at the terminal, PRM passengers should proceed independently to the Information Counter, which serves as the designated waiting point for PRM assistance.
• PRM assistance associate will escort the passenger through:
  • Check-in
  • Security screening
  • Customs and immigration clearance (for international flights)
  • Boarding

Wheelchair assistance will be provided if required and arranged in advance.

PRM facilities

Dedicated PRM parking spaces are available in the airport parking areas.

• These parking spaces are provided as part of the airport’s accessibility infrastructure.
• No escort service is provided from the parking area to the terminal entrance.

PRM-accessible toilets are available in Terminal 1 at all levels both at landside and airside.

Terminal facilities are designed to support safe and accessible passenger movement within the terminal.

Passengers without prior notification

Passengers who require PRM assistance but have not informed their airline in advance should approach the Information Counter upon arrival at the terminal.

• Assistance will be provided subject to availability and operational conditions.
• The airport cannot guarantee PRM service without prior airline notification.

Important Information

• The airport provides accessibility infrastructure, while PRM assistance is coordinated through airlines and ground handling services.
• Passengers are strongly encouraged to consult their airline and request PRM assistance at least 48 hours before departure.
• Following advance notification procedures helps ensure a smooth and safe travel experience.